Protecting your personal information is one of our top priorities. This policy reaffirms this commitment by pledging to handle it with the utmost care. In doing so, the collection, protection, and sharing of this information will be carried out in accordance with applicable law.  

Due to the nature of our activities, we collect and use certain information to provide you with a comprehensive and personalized service. All information collected for this purpose will be processed securely. This policy is intended to be clearly explained so that everyone understands its implications and can subsequently give their free and informed consent.  

• Consent to the collection, use and sharing of your personal information by Mac Rod Shop; 
• We are committed to collecting only the information that is absolutely necessary; 
• Our policy on security and protecting the confidentiality of your data;  
• Transparency in our practices and legal obligations.  

Your consent is the cornerstone of our commitments. We assure you that we will not collect or use any information without your prior agreement. However, if you refuse, we may not be able to offer you certain services. By giving your consent, you authorize us to collect, use, and share the necessary information about you. This is all done to best support you and to comply with our legal obligations. This consent takes precedence over any previous consents that may have been given and will remain valid for as long as we work with you. This consent can be modified at any time, but this may change the services available to you.  

If you withdraw your consent, we will inform you of all the consequences this choice may have. Please also note that for legal or contractual reasons, withdrawing consent for certain collected information will not be possible.  

As part of our service offering, we provide you with promotions and personalized offers via our newsletter. You can opt out of receiving these communications when you subscribe or withdraw your consent later. Please allow up to 30 days for these changes to take effect. We are committed to making the modification as quickly as possible.  

With your consent, your data may be used for the following activities:  

• To provide and maintain the Service.
• Personalize your experience.
• Analyze the use of the Service.
• To send you updates and promotional content. 

What personal information might we collect?  

As part of our activities, we may collect the following information from our customers:  

• Identification information: Full name, email and postal address, telephone number, date of birth, gender, number  
• Communication information: We may retain certain written communications via email or chat (including your complaints and dissatisfaction), and your responses to surveys.  
• Information about your usage on our website: Information collected through “Cookies”; browsing preferences (language, province, etc.); browsing history on our site; IP address; information relating to your device, operating system or browser.  
• Information about your communication preferences: Communication choices and preferences; information relating to our promotions or loyalty initiatives.  
• Financial information: We will also need your payment information to process the purchase of your product. Therefore, we will collect: credit/debit card information, email and postal address, and telephone number.  

• Directly from youWhen you do business with us or contact us for information, we collect data about you. This information is varied and is used, among other things, to register you for our services, process your payments, and gather the medical information necessary to ensure the safety of our players, etc. This information may concern you, as well as third parties you wish to register with us.  
• Using our website: As mentioned above, we collect information when you use our website. This is done both through the use of cookies and the information you provide yourself on our site. In addition, as part of our operations, we use the following platforms: 

• • • Quickbooks 
    • Mailchimp 
    • Google analytics and Google ads 

Transparency of our services 

We are committed to transparency in our collection and use of your data. The following section aims to answer any questions you may have. Should any doubts remain, we are available to provide further information.  

First, the primary use of your information is to ensure you receive the best possible service in your interactions with us, while respecting our legal obligations. The following sections will outline how we use your information. Should we wish to expand this use, we will inform you beforehand.  

We will only use your data in the following situations:  

1. To open your file and subsequently identify you within the framework of our interactions;  
2. From a promotional perspective;  
3. For statistical purposes;  
4. To enable online payments; 
5. To fulfill our legal obligations; 
6. In order to offer you the most comprehensive service possible.

Only Mac Rod Shop employees will have access to your information. This information will be compartmentalized to limit access to each individual to the bare minimum. Only those who absolutely need it for their job will have access.  

We promise never to sell your personal information to anyone. However, we may need to share your personal information with suppliers and business partners in the normal course of our business. These may include:  

• • Stripe, a secure payment service provider 
  • Mailchimp email channel manager  
  • Google analytics 
  • Etc. 

As part of our legal obligations, we may be required to provide information to certain government bodies. Should such a situation arise, we will inform you as soon as legally possible.  

We may also be required to respond to requests, warrants, and orders from courts and other bodies. This could occur in situations such as: 

• • • To cooperate in the context of legal proceedings or administrative investigations.  
    • To collaborate with any organization that has the power to prevent, detect or suppress crimes and violations of the law.  
    • Responding to requests, mandates and orders from agencies with the power to compel us to share information about you.  
    • In order to protect your rights and interests, as well as ours.  

Protecting your data is a priority for us. To achieve this, we apply security standards, including:  

• • • Use of strong passwords; 
    • Data encryption; 
    • Access management system; 
    • Surveillance and control to detect suspicious activities; 
    • Limited access to a restricted number of employees and suppliers;  
    • Training our employees on the importance of confidentiality issues; 
    • Locking of filing cabinets in which paper documents might be found.  
    • Any other security measures required to limit access to authorized persons only.

To ensure the security of your data, we store it on highly secure servers, benefiting from advanced protection measures such as robust firewalls, strict security protocols and real-time monitoring systems to detect and counter any unauthorized access attempts. 

Your personal information is stored securely and confidentially for the applicable retention periods required by law. Once these periods have expired, we destroy and anonymize your personal information to prevent you from being identified.  

To ensure the diligent handling of your data, we have implemented an incident management plan. This plan aims to guarantee our responsiveness in the event of a breach of confidentiality. It includes preventative monitoring to proactively detect potential data leaks. We also implement updates up to date regular monitoring of our systems and access to your data. Finally, in the event of an actual breach, we have also developed a procedure to limit the extent of the breach as much as possible, should it occur.  

At all times, You can send us a written request to access the information we hold about you. Because protecting your information is our priority, we will verify your identity before processing your request. If there is an error, you will be able to correct any inaccurate information..  

This policy applies to all our customers, as well as visitors to our website and anyone contacting us.  

This policy applies to all personal information we collect and hold about you. This includes any information about you or your business relationship with Mac Rod Shop.  

If this policy changes, a notice will be posted on our website. Please check it periodically to ensure you are aware of any potential changes. In the event of a significant change, we will contact you to inform you.  

If you have any questions, you can contact us using the following contact details:  

• • Telephone: 1-(418) 389-2991
  • E-mail : info@macrodshop.com
  • Website : https://macrodshop.com/
  • Address: P.O. Box 423 Rang Saint-Gabriel, Vallée-Jonction, QC G0S 3J0

To give you a choice, we have implemented the right to be forgotten. This will allow you to withdraw your consent and to request the removal of your personal information. Please note that to comply with our legal obligations, certain information may need to be provided. to be kept for a certain period. If this were to be the case, we would notify you at the time of your withdrawal request. A form is available on our website to make the request.